NOTES-TERMS-POLICIES
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Please read the following carefully before ordering. |
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Shipping & Handling:
- Domestic (in
the United States):
- Expedited
delivery services such as UPS Next Day, 2nd Day and
3rd Day are also available for shipping destinations
in the 48 contiguous states of the US at an
extra charge. Please select the appropriate shipping
method while placing your order. For these
services, we require that orders be placed by 3:00pm
US Central Time on a business day or your order will
be shipped on the next business day. Note that UPS
does not pick-up or deliver on weekends. Also note
that UPS does not deliver to PO Box addresses.
- For shipping
destinations in Hawaii, Alaska or Puerto Rico as
well as APO and FPO addresses, we use USPS and the appropriate shipping method must be
selected while placing the order. Note that our free
shipping policy does not apply to Hawaii,
Alaska, Puerto Rico, APO/ FPO and International addresses.
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International: Please select "International" as the
shipping method at the time of ordering and the shipping
charges will show up in your shopping cart. The postal
services we use to ship international orders depends on
the country of destination since all services are not
available for all countries. However, we will endeavor
to ship your order so as to arrive at the destination
within 2 to 3 weeks. (Note: We do not ship Littmann
products
outside the USA).
- We are not
responsible for any custom or local taxes of the
destination country.
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Sales Tax: For shipping destinations in
Texas, USA, sales tax at the rate of 8.25% will
apply on the prices shown. |
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Return & Exchange Policy: We offer a 30-day money back
guarantee from the original ship date for all merchandise
featured on this website. We also offer an exchange
policy. An exchange can be either for the same product or
a different product. The following conditions apply for
returns and exchanges:
- Returns will not be
accepted without Return Authorization Number. Please
call us at 713-782-9041 to obtain your Return
Authorization Number.
- Returns must be
shipped within 30 days from the original ship date
marked on our invoice, which is included in the original
shipment. This also applies to a return for an exchange.
After 30 days, only the manufacturer's warranty applies
and no returns will be accepted. All returns are
subject to processing & handling charges.
- Returns must be
100% complete, in original packaging with the UPC or bar
code intact. All components, manuals, registration card,
invoice and accessories must be included. We reserve the
right to refuse any return that does not meet these
conditions. This also applies to exchanges.
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Cancellation of Purchase Orders will be subject to a
restocking charge of up to 20 percent of the original
purchased price.
- The reason for
return or exchange must be provided on the invoice along
with the Return Authorization Number. Note
that the reason is required for feedback only and will
not be used as justification for rejecting a return or
an exchange. Additionally, for exchanges, the catalog
no. of the product to exchange with must be specified on
the invoice following the words "Exchange with:".
- Ship returns
to: HM International, 5645 Hillcroft Ste 203, Houston,
TX 77036, USA.
- In
case of returns, credit will be issued after we receive and process
your return. Note that Shipping, Handling and order processing charges
incurred by us will not be credited. In case of exchanges, the
exchanged product will be shipped after we receive the return and
shipping will be charged at actuals. Note that our free shipping in the
US policy covers original shipment only and not exchange shipments.
Also, differences if any, between the price of the returned product and
the exchanged product will be credited or debited to your account,
depending on the individual transaction.
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Money Orders and Cashier's Checks: We
accept these forms of payment. Please select the "Check or
Money Order" payment option during the ordering process
and send your payment with a print-out of your order. |
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C.O.D: We do not accept C.O.D. orders. |
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Availability: Items in stock at the time
of order will be shipped within 1-2 working days. Items
not in stock will be shipped after the availability of
the product. |
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Links: For detailed information on
products offered, please visit-
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Orders for
items such as Nebulizers that require prescription will
not be processed until the prescription is mailed, faxed
or emailed to us. |
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Prices are subject to change without notice. However,
prices in effect at the time of placement of order only
will be charged to your account. |
Please click your
browser's back button to return to the page you came here
from. |
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PRIVACY
POLICY |
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All
information gathered by HM International remains private
and will never be sold or shared with anyone. All
information submitted to HM International stays at HM
International. Maintaining your privacy is critical to
us.
Because HM International is an Internet retailer,
security is also of utmost importance. We use the latest
security methods and fraud detection techniques
available to protect any and all information you give
us. Because all credit card information transmitted
online is encrypted in transit, it would be useless
information, should it be intercepted. We will continue
to implement improvements as often and quickly as
possible.
We
use your e-mail address to send a receipt/confirmation
for your purchase from us or to communicate with you
about issues pertaining to your order. Your telephone
number is used only if we have a question about your
order and need to reach you quickly.
Several sections of our site offer links to other sites.
Although we make every effort to select sites that we
feel might be of interest to our customers, we cannot
guarantee your privacy when linking to one of these
sites. |
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